TradeForms FAQ

1. Installation Requirements for TradeForms

TradeForms is a Java application and requires the Sun Java Runtime
Environment 1.4.1 to be installed.

1.1 Software: Java 2 Runtime Standard Edition, 1.4.1 is supported on i586 Intel and 100% compatible platforms running Microsoft Windows. For a list of supported operating systems and desktop managers.

Windows XP Professional (SP1)
Windows Active & Classic Desktop
Windows XP Home
Windows Active & Classic Desktop
Windows 2000 Professional (SP3)
Windows Active & Classic Desktop
Windows 98 (1st & 2nd Editions)Windows
Active & Classic Desktop
Windows NT 4.0 (SP6a)
Windows Active & Classic Desktop
Windows ME
Windows Active & Classic Desktop
Windows Server 2003, Web Edition
Windows Active & Classic Desktop
Windows Server 2003 , Standard Edition
Windows Active & Classic Desktop
Windows Server 2003, Enterprise Edition
Windows Active & Classic Desktop
Windows Server 2003, Datacenter Edition
Windows Active & Classic Desktop

1.2 Hardware:

Intel and 100% compatible processors are supported. A Pentium 166MHz or faster processor with at least 32 megabytes of physical RAM is required to run graphically based applications. At
least 48 megabytes of RAM is recommended for applets running within a browser using the Java Plug-in. Running with less memory may cause disk swapping which has a severe effect on performance. Very large programs may require more RAM for adequate performance.
Disk Space - at least 50Megabytes for the initial installation is required.

Note - Trying to install the Java 2 SDK on a non-supported version of Microsoft Windows or on a machine that doesn't have a sufficiently up-to-date Service Pack will cause the installer to generate this warning: "We recommend that you do not install this Java Platform for the following reasons: This Java Platform does not support the operating system or operating-system service pack on this machine."

2. Installation CD

TradeForms - is provided on an installation CD. An automatic installation process should commence once the CD is inserted in the CD caddy. Please ensure that all other applications are closed prior to commencing the installation process.
If the automatic installation process does NOT commence automatically, open a File Manager application and run SETUP.exe from the drive letter that represents the CD drive.
A step by step process of installing TradeForms will guide you through the process.

3. Do you have a Proxy Server

A proxy Server is server between a client application, such as a internet application, and a real server. It intercepts all requests to the real server to see if it can fulfil the requests itself. If
not, it forwards the request to the real server. Proxy servers have two main purposes: improve performance and filter requests.
If you have a Proxy Server, you will be required to enter the address of the proxy server during the installation process. If you are unsure of the answer, please contact your local IT consultant.
Note - If you have a Proxy Server and you do NOT enter the information into TradeForms you will not be able to Register or communicate with your Trading Partners.

4. Do you have a Firewall

A Firewall is a combination hardware and software buffer that many companies or organizations have in place between their internal networks and the internet A firewall allows only specific kinds of messages from the Internet to flow in and out of the internal network. This protects the internal network from intruders or hackers who might try to use the Internet to break into those
If you have a Firewall, you should not have to change any of the settings of the Firewall. TradeForms uses standard PORT's to communication over the Internet and to communicate to your Trading Partners. TradeForms uses PORT 8080 and 8081.
Note - If you have a Firewall like Norton's Internet Security enabled you may be requested to ALLOW TRAFFIC on these PORTS the first time you try and connect/communicate with your Trading Partners or Register to use TradeForms. You should answer the ALLOW TRAFFIC on these PORTS and remember these settings for the TradeForms application. If you are unsure of the answer, please contact your local IT consultant.

5. Why do I have to Register

TradeForms, like most Virus software, provides a mechanism to keep you up to date with any changes or corrections of the application.
IVBPlus provides a Registration and Update server to that keeps you up to date. This is a once off process that is required to be completed at the time you install the TradeForms application on each PC.
Privacy Statement - Please read the Privacy Statement on our website which documents the use of this information that is required as part of the Registration Process.

6.Where can I find help for TradeForms

TradeForms, has help available throughout most of the application. Online TEXT help is available from the Menu Bar. ABOUT - this provides technical information about the version and
the dependent file libraries that are installed on your PC.
CONTENTS - this provided application help about each of the functions within the TradeForms application. There is an Index that is provided. It is possible to print a hardcopy of the CONTENTS documentation if required.

7. How can I get HELP or assistance for TradeForms

TradeForms application Assistance or Help can be obtained in two
methods :
1) Electronic assistance via email.
2) Telephone assistance - please refer to the Customer Care webpage